System Engineer – II

Omaha - NE, Wilmington - DE
Posted 2 weeks ago

Title: System Engineer – II
Locations: Omaha, NE and Wilmington, DE
Duration: 12 Months Contract

The ITSM Delivery Services Team is seeking to add a Remedy Systems Engineer to an existing team of experienced professionals. The Remedy Systems Engineer will be at the forefront of the continued enhancement & expansion of the Service Request & Service Management platforms.

Responsibilities include:

  • Assessing the current state & collaborating with necessary teams to Architect the future of the platform, accounting for appropriate load balancing, high-availability, scalability, monitoring, & fail-over capabilities.
  • Performing installations, upgrades, patching, configurations, and customizations of the BMC Remedy Action Request System (ARS) platform.
  • Performing advanced troubleshooting using log files, threads, JVisualVM, Java GC analysis, & AR Log Analyzer.
  • Once this person is up to speed they will be part of an on call rotation.


  • Proven system administration, design, & architecture experience on BMC
  • Remedy v9.1 or higher on Linux & Oracle. Including AR System,
  • Change/Incident/Problem/Request Management, CMDB, DWPA, SmartIT,
  • Smart Reporting, KM, Service Broker, Atrium Orchestrator, Atrium Integrator.
  • Proven experience analyzing & benchmarking BMC Remedy capacity & performance in complex environments.
  • Experience with Remedy SSO integrations with Centrify, LDAP, Active Directory, PeopleSoft.
  • Working knowledge of networking: TCP/IP, SNMP, firewall, proxy, load balancer, GSS, etc.
  • Ability to develop skillset of team members using collaboration & thorough documentation.
  • Applicants must be a US Citizen.

Other skills:

  • Experience with global, multi-tenant Remedy security models.
  • Experience integrating Remedy using REST, SOAP, CMDB
  • API, HTML, and XML.
  • Advanced data analysis skills using Standard Query
  • Language (SQL) & Oracle stored procedures.
  • Experience executing Remedy product upgrades.
  • Working knowledge of ITIL Processes & Remedy workflows.
  • Experience operating in an Agile SCRUM framework.

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