The need for knowledge management stems from the business need to:

• Reduce development, support and training costs
• Capture, manage, and maintain valuable knowledge across the organization
• Empower end users with tools and access to knowledge that help them solve common and repetitive issues
• Maintain single versions of ‘truth’
• Provide consistent and repeatable knowledge transfer within the organization

Knowledge Management is a means of creating, storing, accessing and reusing knowledge to accomplish organization goals.

The value of Knowledge Management relates directly to the effectiveness with which the managed knowledge enables the members of the organization to deal with today's situations and effectively envision and create their future. Without on-demand access to managed knowledge, every situation is addressed based on what the individual or group brings to the situation with them. With on-demand access to managed knowledge, every situation is addressed with the sum total of everything anyone in the organization has ever learned about a situation of a similar nature. In order to become a highly efficient and effective organization, Scintel has established a state-of-the-art knowledge center that manages information at all levels and impart those vital assets to all its associates on a real time on demand basis.

Fundamental to Scintel’s organizational and operational philosophy is its commitment to staying on the cutting edge of expertise-this is what keeps our customers ahead. We ensure this by continually upgrading existing competencies and creating new ones, at the organization level as well as the individual level. The KM center is an integral part of this effort.

In the recent years, with domains and technologies becoming interdisciplinary, customers demand IT solutions that span across domains and technologies. In order to become effective and efficient in delivering multi-disciplinary solutions, Scintel has established several centers of excellence in various disciplines. These centers continuously feed information to the knowledge center that maintains the corporate intellectual property assets. There are specific mechanisms in place to convert individual and group expertise into organizational knowledge, and to draw business value from this knowledge by using it to upgrade and enhance organizational capabilities.

To enable analysts and subject matter experts to effectively access, maintain, and share the KM repository, Scintel has developed a query-based knowledge management system that allow associates to gain the advantage of collective experience, thus optimizing their own time on activities that build upon rather than repeat this experience.

Knowledge Management Initiative

Scintel’s Knowledge Management Initiative, apart from managing the existing knowledge resources of the Company, also fosters a culture of creating and sharing knowledge across the organization.

The culture is one of effective communication and knowledge sharing across the organization via exchange of Information, Ideas, Thoughts, Solutions, Technologies, and Best Practices-- and leveraging this 'Combined Intelligence' to offer winning solutions to our customers.

Our solutions provide high ROI to our customers by

• Efficient management of information for better and faster decision making.
• Reducing the cost of knowledge acquisition and retention through powerful collaboration and search tools.
• Leveraging on reusable components to save on time and costs.

Scintel KM philosophy

Scintel’s KM center is built on the belief that:

• A collection of data is not information.
• A collection of information is not knowledge.
• A collection of knowledge is not wisdom.
• A collection of wisdom is not truth.

The idea is that information, knowledge, and wisdom are more than simply collections. Rather, the whole represents more than the sum of its parts and has a synergy of its own.

Our philosophy is that

• Information relates to description, definition, or perspective (what, who, when, where).
• Knowledge comprises strategy, practice, method, or approach (how).
• Wisdom embodies principle, insight, moral, or archetype (why).

Scintel defines knowledge management as the capture, retention, and reuse of the foundation for imparting an understanding of how all the various pieces in an organization fit together and how to convey them meaningfully to some other person.

We believe what's most important to a customer is:

• Mission: What are they trying to accomplish?
• Competition: How do they gain a competitive edge?
• Performance: How do they deliver the results?
• Change: How do they cope with change?

As such, knowledge management, and everything else for that matter, is important only to the extent that it enhances an organization's ability and capacity to deal with, and develop in, these four dimensions.

The Scintel Knowledge Management center is built around these four dimensions.